[Case 01]
Designing an app-based service from scratch to help university students form start-up teams
[Industry]
Social
[My Role]
UX research
UX design
UI design
[Platforms]
APP
[Timeline]
January -Dec, 2024
[Project Overview]
Team-up is a student-focused collaboration app designed to help university founders find the right partners to kick-off their entrepreneurial ideas.
By supporting structured matching, trust-building profiles, and community engagement, the app helps students gain confidence to start, build stronger teams, and reduce the number of ideas abandoned before they begin.
[01. Understanding the users]
Early ideas die before they start.
During my time at NYU, many of our classes encouraged self-initiated UX group projects—an opportunity to take ideas beyond the classroom. I often found myself excited to turn these into something more real, something closer to a startup. But finding the right people to build with wasn’t easy.
Without peers to continue the momentum, those ideas slowly lost energy—and eventually faded. It turned out I wasn't the only one facing this issue…
What makes finding the collaborators so difficult?
From my interviews and analysis with idea explorer, these are the key frustrations:
hard and intimidating to share unfinished/vague ideas
difficult to assess collaborators without enough background and contexts
lack community to have interactions with peers at the same stage
As these patterns became clearer, 3 distinct user groups began to emerge.
"Idea Explorer" students are underserved, even though they are the majority.
Among three user groups, I focused on Idea Explorer—students interested in starting something but not yet actively building. Study has shown that 50% of university students fall into this category but only a small fraction ends up being team builders to actively building something.
Idea Explorers needs more peer support to build confidence and motivation around early ideas; however, existing platforms(i.e. Slack) are dominated by those already building and recruiting team members. For those whose ideas are still taking shape, initiating conversations can be hard and intimidating.
[02. Defining the problem]
What prevents majority of students from connecting with peers?
From my interviews and analysis with idea explorer, these are the key frustrations:
hard and intimidating to share unfinished/vague ideas
difficult to assess collaborators without enough background and contexts
lack community to have interactions with peers at the same stage
Based on these, I started generating ideas by asking:
[03. Generating ideas]
Design for confidence, context and community.
To address the key frustrations, I focused on creating a safe and encouraging environment for sharing early ideas, building trust through richer context, and fostering a sense of community through online interactions.
Based on these directions, I had my lo-fi prototype:
[04. User Testing & main iterations]
I recruited 6 potential users for usability study to observe how users go with 4 main tasks. After the studies, I synthesized uses' key insights and revised the design to better serve the needs.
[05. Refining the experience: UI choices]
Color Palettes: "Lime and orange" was finalized after brainstorming with AI, chosen for its warm, high-energy, and youthful tone that matches the spirit of a student entrepreneurship app.
main component refine:
[06. Finished product]
Color Palattes: Warm, high energy and youthful.
[07. Next step & Metrics to watch]
To evaluate whether the design successfully creates a "safe and welcoming environment for participation and connection", these are the key metrics I would track in future usability testing.
[08. Reflection]
Narrow-mindness & bias in design choices:
Unlike my previous projects, I am the only researcher and designer for this one. This independence has its advantages, such as allowing me to stay focused, working efficiently in some sense and ensuring consistency in the design of the product. However, the biggest drawback is the potential for narrow-mindedness and bias in my design choices.
As a potential user of the product myself, I may inadvertently inject too much of my own perspective and feelings into the design, overlooking the needs and preferences of other users. There are moments when I really love my design while the testers expressed different perspectives. For example, in my design for users to check on attendees’ demographic information, one tester mentioned that this actually made her feel excluded because what if she does not fit into the specified categories.
This feedback was crucial and made me realize that my perspective as a designer and potential user may lead to assumptions that could not resonate with other users and therefore, the importance of seeking diverse feedback and remaining open to different viewpoints throughout the design process.