01 — Learning, not screens
For most of my career, I designed learning, not screens. At TAL Education — one of the largest education companies in China — my real work was understanding students and teachers and shaping experiences around them.
01 — Learning, not screens
For most of my career, I designed learning, not screens. At TAL Education — one of the largest education companies in China — my real work was understanding students and teachers and shaping experiences around them.
02 — A sudden pivot
Then COVID changed everything overnight: our offline service had to move online. As the person who wore every hat — teacher, learning designer, and marketer — I became the bridge PMs and UX designers interviewed to understand our users.
03 — The part that clicked
Sitting in those conversations, translating messy classroom realities into product decisions, I noticed two things: I loved brainstorming solutions to human problems, and I had a real instinct for empathizing with users and cutting through complexity until a product felt clear.
04 — A new craft
What began as a pandemic pivot turned into a calling. I no longer wanted to just inform the design — I wanted to create it. That’s how I found UX: the place where a decade of understanding people meets the craft of building products that genuinely serve them.